Privacy Policy

This privacy policy explains how Opal Acoustics collects, uses and protects your personal data when you visit www.opalacoustics.com or submit an enquiry through our contact form.

1. Who we are

Opal Acoustics is an acoustic consultancy operated by Richard Whitaker, based in Guiseley, West Yorkshire. We are the data controller for the personal data collected through this website.

Contact:
Email: Info@opalacoustics.com
Phone: +44 7748 486825

2. What data we collect

We collect personal data in the following circumstances:

Contact form submissions

When you submit an enquiry through our contact form, we collect:

• Your name
• Your company name (optional)
• Your email address
• Your phone number (optional)
• Project type
• A description of your project or enquiry

Website usage data

We use Vercel Analytics and Vercel Speed Insights to understand how visitors use our website. These tools collect anonymised usage data including pages visited, time spent, and general geographic region. This data does not identify you personally.

3. How we use your data

We use the information you provide through our contact form solely to:

• Respond to your enquiry
• Provide the acoustic consultancy services you have requested or asked about
• Follow up on ongoing project discussions

We do not use your data for marketing purposes, and we do not send unsolicited emails.

4. Lawful basis for processing

We process your contact form data on the basis of legitimate interests — specifically, to respond to enquiries from prospective and existing clients. Where you provide optional information (such as your phone number), we rely on your consent in providing it.

Anonymised website analytics are processed on the basis of our legitimate interest in understanding how our website is used.

5. How long we keep your data

We retain contact form enquiries for up to three years from the date of last contact, after which they are deleted. This period allows us to reference past correspondence on projects that may span planning, design and construction phases.

Anonymised analytics data is retained in accordance with Vercel's data retention policies.

6. Who we share your data with

We do not sell, rent or trade your personal data. We share data only with the following third parties, and only to the extent necessary to operate this website:

• Vercel Inc. — our website hosting provider. Your contact form submissions are processed through Vercel's infrastructure. Vercel is based in the United States and operates under standard contractual clauses for international data transfers. See Vercel's Privacy Policy.

We do not use Google Analytics or any other behavioural advertising or tracking tools.

7. Cookies

This website does not use cookies for tracking or advertising. Vercel Analytics uses a privacy-friendly approach that does not rely on cookies to measure website usage.

8. Your rights under UK GDPR

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate personal data
• Erase your personal data (where there is no overriding legitimate reason to retain it)
• Restrict how we process your data in certain circumstances
• Object to processing based on legitimate interests
• Data portability — receive a copy of your data in a machine-readable format

To exercise any of these rights, please contact us at Info@opalacoustics.com. We will respond within one month.

9. Right to complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's supervisory authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

10. Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.